Where hearing clinics lose patients.
Calls come in while staff are with patients
Your front desk can't always pick up during a busy clinic day. Each missed call is someone who may call the next clinic instead.
Bargain shoppers in your ads
Searches for cheap or over-the-counter hearing aids bring clicks from people looking to buy online, not book an evaluation.
No view of what became a patient
You can see calls in your ad account, but not which ones turned into evaluations and fittings.
Same call. Two very different weeks.
Here's what a missed call looks like at most clinics, and with the system in place.
Without a system
With AUM Digital Media
What we set up for your clinic.
Brings patients to you
Google Ads for people searching for hearing tests, audiologists and hearing aid fittings near your clinic.
- Campaigns for hearing tests, hearing aids and tinnitus
- Cheap, over-the-counter and job searches blocked
- Calls and forms tracked through to evaluations booked
Answers them first
An AI assistant that replies to every form, text and missed call, answers common questions, and books the evaluation on your clinic calendar.
- Asks who the appointment is for and their preferred times
- Answers questions on insurance you accept and what to expect
- Collects only what's needed to book, not medical history
Earns their trust
Local SEO so your clinic stands out from the big chains when people compare options on Google.
- Google Business Profile with your audiologists and services
- Pages for each town you serve
- Review requests after appointments, timed with your approval
Anything medical goes to your team.
If someone describes sudden hearing loss, pain, dizziness or anything that needs a clinician, the assistant advises them to seek urgent care and alerts your team. We set it up to work within your clinic's HIPAA policies.
What you'll see every month.
One short report, built around the numbers that pay your bills, not clicks and impressions.
- InquiriesCalls, forms and texts
- Evaluations bookedOn your clinic calendar
- Show rateShare of booked patients who attend
- Hearing aids fittedPatients who went ahead
- Cost per new patientAd spend divided by new patients
Plans
One-time setup fees start at $500. After the first 3 months, plans run month to month.
Launch
$750 per month
Google Ads, call tracking and missed-call text-back.
Growth
$1,500 per month
Adds the 24/7 AI assistant, Google profile, reviews and town pages.
Dominate
$2,500+ per month
Everything, across multiple locations, with weekly strategy calls.
Ad spend is paid directly to Google, never marked up. Compare everything in each plan
Questions owners ask
How do you handle patient privacy?
The assistant collects only what's needed to book an appointment. We'll go through your HIPAA requirements in the audit, including whether a business associate agreement is needed.
Can the assistant answer insurance questions?
It can tell people which plans you accept and what to bring. Anything about coverage details or costs goes to your front desk.
Do you work with independent clinics or groups?
Both. Multi-location groups get campaigns and calendars for each clinic, with one combined report.
What about over-the-counter hearing aids?
We keep bargain and online-only searches out of your ads, so your budget goes to people looking for a professional evaluation.